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About Us OUR MISSION Delivering Results To get the best results you need a true transportation partner who will get to know your company and your customers' business. One who can improve shipment tracking, lower your liability exposure and reduce costs. Most importantly, you need a partner who can help you provide a higher level of service to your customers. At Central Global Express, our mission is to help your business succeed. We're there as a consultant, a sounding board, a partner, and a source of knowledge and information. We have the products and services your company needs to run smoother, grow faster, and prosper longer. Transportation and logistics solutions that not only answer your needs today, but also those that you'll need as your business grows and changes. It's all part of what we call "partnering with our customers." We welcome the opportunity to tell you more about our approach to the transportation and logistics business, one that has made a world of difference to those we serve. THE GLOBAL VIEW Since we opened our doors in 1982, Central Global Express has grown to be a premier provider of global transportation and logistics solutions. Today, our network of strategic alliances around the world provides our customers local access with a truly global reach. Headquartered near Michigan's Detroit Metropolitan Airport, Central Global Express serves thousands of customers around the globe, of different sizes and with different needs, with one goal in mind, "Performance". With Central Global Express, you are just keystrokes away from the data and information you need to help successfully manage your supply chain and excel in the competitive marketplace. Our information and communication systems allow your shipments to be monitored anytime, anywhere. To ensure you receive the best customer service possible, we use a Total Quality Management (TQM) process based on measurable and quantifiable standards: on-time performance, profitability results, system integrity, and supplier evaluation. Our worldwide operations facility known as the "Global Service Center" or "GSC" provides 24 hours a day, 7 days a week coverage to make sure you get the answers you need when you need them. As your transportation and logistics partner, we can help you develop a strategy that can deliver what you really need, options and results. Our flexible service solutions can help you provide a higher level of service to your clients. WORLD CLASS Information Systems Central Global Express has made large investments in information technology, which is the backbone of our services. We have established ourselves as a leader in providing transportation and logistics information. Our proprietary applications let you acquire up-to-the-minute information about your orders, as well as transportation scheduling, tracking, reports, and billing - helping you stay well informed about your products and materials. The information is continually updated which keeps our customers informed of the details required to make critical business decisions. Service Complete customer satisfaction is our mission. We hire, train, and promote the best people in our industry. We are dedicated to providing unparalleled support and quality service to each and every customer. This is accomplished through training, feedback, incentives, and other proven quality methods. Ultimately customer service is always best measured by our customers. Through customer surveys, customer service training, measured feedback, and other processes, we "listen harder" to determine how well we are doing in the marketplace. Central Global Express has been a member of the International Customer Service Association since 1990. We believe customer service is an evolving art that is never accomplished, but always pursued. Central Global Express believes our most important asset is our people. We invest time and effort into providing our employees with an environment that provides stability and growth, both professionally and personally. We believe this has been our most rewarding investment. We have come to the strong conclusion that our internal customers are equally as important as our external customers. THE CENTRAL GLOBAL SOLUTION Making A World Of Difference Every Day Central Global express is committed to excellence in global transportation and logistics by providing innovative custom-tailored distribution solutions to our customers around the world. We believe our unique combination of financial strength, focus on quality customer service, and effective communications will make a world of difference in selecting your global transportation and logistics partner to help you manage your products and materials. Domestic & International Services TRANSPORTATION SERVICES Whatever It Takes To Move You As a worldwide transportation provider, Central Global Express has adopted an "out of the box" strategy that allows us to evaluate and adapt to your global transportation and logistical needs. Our major concern is meeting and exceeding your requirements with optimal results for your company and your customers. Our alliances with partners in countries around the globe, our usage of domestic air/ground carriers, all cargo air carriers and international air/ocean carriers - create a seamless network of aircraft, truck and ocean vessels operating on scheduled routes between major cities worldwide. Simply stated, we have access to thousands of carrier options on a daily basis to service our customer's needs. When this is combined with our extensive ground network and our pick up/delivery services, Central Global Express truly becomes your premium global transportation solution. To professionally serve you, our offices are staffed with certified personnel in International Cargo (IATA/FIATA) and dangerous goods handling. NORTH AMERICAN SERVICES USA Priority Services For shipment that must meet critical delivery deadlines. Same Day Solution Next Flight Solution Next A.M. Solution Next Day Solution Surface Expedite Solution and Exclusive Use Vehicles Standard Services For High-priority shipments with an extended delivery time. Second Day Solution Third Day Solution Economy Services Steady, reliable service at a reduced cost. Deferred Solution CANADA/USA Transborder Priority Services For shipments that must meet critical delivery deadlines. Next Flight Solution Next Day Solution Surface Expedite Solution and Exclusive Use Vehicles Standard Services For High-priority shipments with an extended delivery time. Second Day Solution Third Day Solution Economy Services Steady, reliable service at a reduced cost. Deferred Solution Customs Clearance Full Service Pre-Clearance (PARS) available MEXICO/USA Transborder PRIMEX One to two day air service to major airports in Mexico Complete customs brokerage service and delivery Door to door control ECONOMEX Four to five day ground service Inbound movement via designated border points to Mexico Complete customs brokerage service and delivery Door to door control INTERNATIONAL SERVICES WORLDWIDE AIR IMPORT/EXPORT Airport to airport Door to airport Door to door Direct airline/IATA Consolidation and containerization OCEAN IMPORT/EXPORT Full container load Less than container load INTERNATIONAL MAIL Post - priority, standard, economy Parcel - express, standard, economy Complete fulfillment services Bulk collections anywhere in the USA E-commerce solutions Worldwide distribution CUSTOMS CLEARANCE WORLD WIDE CHARTERS 24 hours, 7 days a week coverage Various size aircraft Door to door control Single invoice Internet-based aircraft locator Internet-based aircraft tracking Complete step-by-step communications with our customers throughout the process Initial customer contact Verification of shipment information Immediate contact with aircraft operator(s) Confirmation of weather conditions Dispatch, confirmation of loading and aircraft departure In-flight tracking of aircraft Confirmation of arrival, offload and out for delivery status Proof of delivery obtained and sent immediately to the customer INTEGRATED LOGISTICS Delivering the Entire Package As an innovator of customized solutions for all phases of your transportation and distribution process, we can offer seamless solutions from your door to the world marketplace through proven and measurable processes. Step by step, through integrated processes, we are committed to see your shipments make it to the right place at the right time at the right price. We offer flexible service options, from transportation services to sophisticated information management - all integrated within your tailored logistics program. We combine our considerable resources in the USA with those of our valued overseas partners to offer a full menu of single sourcing transportation capabilities in the USA and worldwide. Our domestic staff of dedicated operations and sales personnel work hard to understand the specific requirements of our customers. Watching out for your needs in a consistent and reliable manner. They have the knowledge and expertise our industry requires to avoid any unnecessary problems and keep your products and materials under control. Our International Market Development Team takes the time to learn your business needs, and those of your clients. Then we develop a customized supply chain solution that addresses your company's unique distribution challenges worldwide. Our dedicated team of international specialists travel consistently to and from our strategic markets ensuring that high levels of service and quality are always maintained for our global customers. As specialists in transportation and logistics management, Central Global Express knows that our business is more than just moving boxes. In a highly competitive global market, we must be able to deliver the entire package. TRANSPORTATION MANAGEMENT Air Freight Services Domestic International Charters Ocean Ground expedite and exclusive use vehicles MATERIALS HANDLING Warehousing Fulfillment Flow-through and cross-dock Just-in-time inventory Sequence delivery Assembly and distribution Service parts management Returns and repairs MATERIALS MANAGEMENT Supplier development and management MRP interface and implementation Demand forecasting Inventory optimization PACKAGING Design engineering Project-based production Returnable management CONSULTING Supply chain management International marketing System integration Customs clearance Material handling International financing International distribution As a worldwide transportation provider, Central Global Express has adopted an "out of the box" strategy that allows us to evaluate and adapt... United Shipping Company Srl - Central Global Express (CGE) - Argentina