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Worms Services Maritimes (WSM) is the oldest and largest independent agency in France, established over a hundred and fifty years ago, operating a network of owned offices at all main French ports. It has an excellent reputation of efficiency handling of any vessels' types, with fully operational staff of highly trained professionals available on a 24-hour basis and devoted to servicing the needs of its clients and cargo interest. Worms Services Maritimes offers centralized accounting with single bank account and computerized vessels' call proforma to ensure smooth handling and timely closing of vessels accounts, moreover all its offices are fully equipped with own computer system permitting online follow up of operations. For information request please click here. Worms Services Maritimes places great importance on its level of service and seeks at all times to maintain a consistently high level of quality toward its principals as well as for itself. In this respect, all its French agencies have successfully obtained ISO 9002 accreditation by BVQI since July 15th 1996. For information request please click here. If you wish to express your needs or your complaints, we kindly ask you to fill in bellow questionnaire. QUALITY POLICY STATEMENT The quality of our service is the main vector, as for present as future, of our competitiveness and our development. The policy of the management of Worms Services Maritimes aims to provide the highest standards of customer service, in order to satisfy or exceed, the current or specific requirements of our clients, while anticipating their unforeseen needs. In order to achieve this end, Worms Services Maritimes has committed to a quality process focused on: - An agency network of qualified professionals, bringing a powerful professional advice, anticipating and managing the problems adequately. - The implementation of clear, precise and effective harmonized working procedures, keeping in mind our ability to respond quickly to all the requests of our customers, by transmitting information and its documentary supports within the best conditions and delays. - Systematic treatment of any noted dysfunction or nonconformity, by the implementation of preventive or corrective actions, with the object to improve our quality and to increase customer satisfaction. - Quality indicators, which were set up to measure our performances. Those are periodically analysed in order to remain in conformity with the objectives laid down by our management. In this respect, since July 15th 1996, thanks to Worms Services Maritimes teamwork and the participation of all employees, the BVQI awarded the certificate of the quality assurance standard ISO 9002/1994 to our organisation. At last, our quality system is regularly controlled as well as internal and external auditing, guaranteeing a permanent improvement to the entire benefit of our customers and our company. Worms Services Maritimes (WSM) is the oldest and largest independent agency in France, established over a hundred and fifty years ago, ............... Worms Services Maritimes (WSM)