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TTMS (Argentina) SA (ID: 13858)
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The TT Club is the international transport and logistics industry's leading provider of insurance and related risk management services. Established in 1968, as a mutual association, the TT Club specialises in the insurance of liabilities and equipment for multi-modal operators. Customers range from some of the world's largest shipping lines, busiest ports, biggest freight forwarders and cargo handling terminals, to companies operating a handful of vehicles. With so many different categories of customer around the world, the TT Club has learned to work closely with brokers to tailor insurance packages that meet individual needs. Having developed in step with the multi-modal industry, the TT Club is recognised as an independent industry forum, liaising with national and international trade and government associations, including FIATA, IAPH and ICHCA. Since its inception, the TT Club has grown steadily in terms of premium income, at an average rate of 10% per annum for the last 20 years, rising from net premiums of US$14.5m in 1980 to US$ 134m in 2002. Customer loyalty has been an essential factor in this growth. Indeed, 94% of Members stay with the TT Club at renewal each year. TT Club has: Offices in 22 locations 1000+ Members in 150 countries TT Club insures: 70% of the world's container fleet Over 2000 port/terminal operations 4000 transport and logistics operations Why choose TT Club? As a mutual association, the TT Club is owned by its policyholders (Members) and is non-profit making. This means not only that the Members decide how the Club is run, but also that all the funds of the TT Club are used for the benefit of the Members. Income is derived from premiums, service fees and earnings on invested funds. Outgoings are limited to claims payments, administrative expenses and reinsurance costs. TT Club customers also benefit from: Insurance products packaged for specific requirements Underwriting expertise in key locations providing a pro-active broker interface A claims philosophy based upon the best result for the policyholder Acknowledged expertise in risk management and loss prevention A personalised service including the allocation of a claims executive and an underwriter to each customer Summary of the TT Club's cover Liabilities for loss of or damage to cargo, customers' equipment and ships o o o o o Loss of or damage to equipment including loss due to strikes, riots and terrorist risks o o o o o o General average and salvage guarantees and contributions for equipment o Liabilities arising from errors and omissions including delay and unauthorised delivery o o o o o Third party liabilites including impact and sudden accidental pollution o o o o o o Fines and duty o o o o o o Property and business interruption risks o o o o o o Fire Legal o o Berth damage o o Port blockage o o Wreck removal costs o o Investigation, defence and mitigation costs o o o o o o Disposal, quarantine and disinfection costs o o o o o o Misdirection costs o o Political risks including war risks on land for equipment Service As a mutual association, offering liability and equipment insurance to the international transport and logistics industry, the TT Club's priority is the effectiveness of service provision to its customers. The Club offers a unique "one stop" insurance cover, tailored to meet the needs of each customer. The breadth of TT cover minimises the risk of gaps between different policies and also the requirement to obtain insurance from a number of companies. Our philosophy is to settle claims as quickly as possible. The Club's network of twenty-two offices spans all time zones. This means that whenever customers have a claim or need advice, they can access the Club locally. The TT Club seeks only the most qualified people to manage its business, recruited from a wide range of professional disciplines. Club customers can draw upon a personnel resource base of thirty-six languages throughout the TT global network. We continue to invest in both people and systems to drive efficiency improvement. The TT Club handles some 12,000 claims at any one time and opens over 7,000 claims files annually for an expanding membership base. As part of our e-business strategy, the TT Club offers web-enabled claims notification, e-Claims. In addition, the Club's online claims analysis system, ClaimsTrac, allows customers to manage claims information for the benefit of their business. The main disciplines within TT Club, underwriting and claims handling, are supported by a team of risk management specialists who bear out the fact that TT offers more than just standalone insurance. The risk management team offers a wide range of advice on risk mitigation and control as well promoting best practice within the transport and logistics industry. A comprehensive range of risk management and loss prevention literature, produced by the Club, is available to TT customers. As part of an ongoing two year programme the Club is currently undertaking a customer satisfaction survey. The purpose of the survey is to monitor levels of satisfaction with TT products and service. While the results so far are consistently good, we are grateful to our customers' support in this initiative, which assists us in continuing to improve upon services levels as a whole. Buenos Aires. TTMS (Argentina) SA